In my latest attempts to get help from a customer service line, I have noticed several trends.
Voice activation is the newest. And, perhaps, the most annoying.
I honestly prefer the touch tone aspect of getting where I need to go on a help line. But, no. These voices want you to talk back to them. And, unfortunately, they are hard of hearing. I have yet to experience a smooth transition of supplying verbal information and actually working through the whole system without a glitch.
Usually I end up repeating myself at least three times, often yelling into the phone hoping a louder voice will help. But, of course, it never does. I just hear that repeated statement, "I'm sorry; I didn't get that."
That's when I want to hang up and forget about why I was calling in the first place.
When I finally hear the other option given for a real person to talk to since the 'auto voice' didn't hear me properly, I audibly breath a sigh of relief, knowing I'll finally get my situation resolved. (I do appreciate those human customer service voices that talk back to me kindly and get my problem solved promptly; Thank you!)
Then there's the prerecorded voice telling you that the options have recently changed, and I must listen very carefully to the following menu, even though I don't honestly know how they think I will really remember the previous menu from the last time I called.
How about the music and advertising you sometimes here repeated in rounds trying to keep you from falling asleep while you wait on hold, sometimes with a warp from the very old recordings that don't get replaced. And the volume is always on ten which prompts you to put it on speaker so the recording doesn't give you a headache in the process.
"Call me, on the line, call me, call me, any, anytime." Yes, on the bright side, most of the lines provide 24 hour service. (Of course, you won't find me calling in the middle of the night.)
There is another 24 hour help line for any trouble that may arise in your day-to-day doings. "And call upon me in the day of trouble: I will deliver thee, and thou shalt glorify me."(KJV) In the NLT, "Trust me in your times of trouble, and I will rescue you, and you will give me glory."
When we call on God to help us in our frustration or in circumstances out of our control, He often brings relief to our weary souls, strength to our weakness, support for our burdens, and comfort in our grief.
He won't tell us, "I'm sorry, I didn't get that." God is never hard of hearing.
He won't put us on hold or repeat things obnoxiously in our ear.
We never have to worry about calling the wrong number or the wrong department.
He will handle any and all kinds of troubles.
And we can call on Him any, any time.
Whatever trouble you may have, He is waiting for your call.
So, who are you going to call?
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